Before ordering a National Police History Check or Federal Police Check, Clear to Work (CTW) highly recommends consulting with the relevant industry body, organisation or employer to determine the type of check they will accept.
Applicants must ensure they are purchasing the correct police check. CTW does not offer a refund to persons who have purchased the wrong type of police check.
CTW is not required to provide a refund for persons who have changed their mind after partially or fully completing the application process. Refunds are also not provided for the following:
CTW cannot expedite the police check process and do not offer refunds if you do not receive your police check in time for an application you might be lodging. Ensure you allow yourself plenty of time.
This policy is subject to the terms and conditions of the Agreement entered into with Clear to Work Pty. Ltd. to provide its services.
Police check applicants are also held to the Behavioural Expectations Policy If an applicant is found non-compliant to this policy, a refund may not be provided.
If you feel your reason for requiring a refund falls outside of those listed above, please email our friendly support team at info@cleartowork.com.au to be considered for a refund. Kindly include your first name, surname, date of birth, a reference number (if you have it) and a brief description of why you require a refund. Your claim will be assessed by our team and you will be advised the outcome via email in five business days. In some cases, your case may be escalated to the Clear to Work executive management team for consideration.
All refunds incur a $9.50 incl. GST administration fee.