Refund Policy

Please choose carefully. We do NOT offer refunds for any of the following: 

Change of mind after partially or fully completing the application process. Change of mind includes, but is not limited to,

  • no longer needed,
  • found it cheaper somewhere else,
  • you bought the wrong type of police check
  • your employer wants to pay for it after you have paid for it
  • your employer wants you to use a specific provider.

Data entry errors made by you when entering your details into the application form or the document verification service.

Not providing the correct identification documents, including not providing a photograph of yourself.

Not being able to provide .jpg or .png images of your identification.

Checks already submitted to National Police Checking Service.

Submissions for checks we are not authorised to process. Click here to read the list.

Duplicate submissions.

Lack of detail provided you enter your details into the application for a criminal history check.

False/incorrect information provided in the application for a criminal history check.

Not completing the online application process.

We cannot expedite the police check process and do not offer refunds if you do not receive your police check in time for an application you might be lodging. Ensure you allow yourself plenty of time.

This policy is subject to the terms and conditions of the Agreement entered into with to provide its services.

To apply for a refund email - include your first name, surname and date of birth, a reference number if you have it and a brief description of why you require a refund.

Your claim will be assessed by our team, and you will be advised the outcome via email in five business days. We charge a $15 inc GST administration fee for refunds.