Terms and Conditions of Use
This refund policy is included in our terms and conditions.
We do NOT offer refunds for:
Change of mind after partially or fully completing the application process. Change of mind includes, but is not limited to:
Data entry errors made by you when entering your details into the application for a criminal history check;
Checks already submitted to CrimTrac;
Submissions for checks we are not authorised to process;
Lack of detail provided you when inputting your details into the application for a criminal history check;
False/Incorrect information provided in the application for a criminal history check;
Not completing the online application process
We cannot expedite the police check process and do not offer refunds if you do not receive your police check in time for an application you might be lodging. Ensure you allow yourself plenty of time.
This policy is subject to the terms and conditions of the Agreement entered into with cleartowork.com.au to provide its services.
To apply for a refund email - firstname.lastname@example.org include your first name, surname and date of birth, a reference number if you have it and a brief description of why you require a refund.
Our team will assess your claim, and you will be advised of the outcome via email within five business days. We charge a $15 inc GST administration fee for refunds.
You must complete your police check application within 28 days of payment.
If for whatever reason you fail to complete the application within this time including, without limitation, where we have requested further information from you, and you failed to respond, we will cancel your application. You will forfeit any money paid to us for the application.
We are released from all claims and any obligations to provide the police check in connection with that application.
We cannot expedite the police check process.
We will use our best endeavours to provide information to you in a timely and expeditious manner. However you agree to indemnify, release, discharge and hold harmless Clear to Work Pty Ltd, its directors, employees, officers, contractors and overseas agents from and against any and all losses, liabilities, damages, costs and expenses suffered or incurred by you in relation to any delays or failure to provide information on our site.
Your access to and use of our site is governed by and construed under the law in the State of Queensland. Each party irrevocably, generally and unconditionally submits to the non-exclusive jurisdiction of any court specified in this jurisdiction.
Intellectual property rights
You acknowledge and agree that all content and material available on our site is protected by copyrights, trademarks or other intellectual property rights and laws. No content or material on our site may be reproduced, adapted, linked to, distributed or used in any way without our prior written consent.
However, you may print or download one copy of the materials or content on our site on any single computer for your personal, non-commercial use, provided you keep intact all copyright and other proprietary notices.
We have not reviewed all or any of the sites linked to our site and are not responsible for the contents of any of those sites.
Any and all passwords provided to you through our site are strictly private and confidential, and you must not disclose the password to any person.
While we have endeavoured to ensure that the content and material on our site is free from error we do not warrant its accuracy, adequacy or completeness or that it is suitable for your intended use. Our site may not be continuously available.
Your use of our site is at your own risk. By using our site you agree at all times to indemnify, release, discharge and hold harmless Epolicecheck.com.au, its directors, employees, officers, contractors and overseas agents from and against any and all losses, liabilities, damages, costs and expenses suffered out of your use of this Site.
We may change, suspend, limit, restrict or discontinue any aspect of our site at any time including the availability of and access to any feature, services, records or other material on our site without notice or liability.
Please check the Terms of Access periodically for changes.